Frequently Asked Questions
Your questions, answered. Explore our FAQs for instant clarity, or contact us for personalized support.
Do you offer repairs for under-warranty products?
No. We provide only out-of-warranty repairs for Bompani appliances.
What types of Bompani appliances do you repair?
We repair the full range, including Bompani washing machines, dryers, refrigerators, dishwashers, ovens, hobs, and kitchen exhaust hoods.
How can I book a service appointment?
You can book easily by calling our Bompani customer service hotline 052 580 3525, filling out the booking form on our website, or sending us a message via WhatsApp or social media.
Bompani Service Center
Do you charge a fee for the diagnosis/inspection?
Yes, a standard diagnostic fee applies, which will be waived if you proceed with the repair through us. The fee covers the technician's visit and initial assessment.
What areas do you cover for service visits?
Our mobile technicians cover all major areas across the UAE (e.g., Dubai, Abu Dhabi, and Sharjah). Please contact us to confirm coverage for your specific location.
Do you carry spare parts with you?
Our vans are stocked with the most common genuine Bompani parts. If a specialized part is required, we will order it promptly and schedule the completion as soon as it arrives.
How long will the repair take?
Many common repairs are completed on the same day. For complex issues or if specific parts need to be ordered, we will provide you with a clear timeframe upfront.
Frequently Asked Questions
Find quick answers to our most commonly asked questions. Call our team if you need further assistance.
Is there a warranty on the repairs performed?
Yes, we provide a warranty on both the labor and any genuine parts replaced during the repair. The specific warranty period will be detailed on your service invoice.
What should I do to prepare for the technician's visit?
Please ensure the appliance is easily accessible, disconnected from power/water if safe to do so, and that the area around it is clear. Have your appliance model number ready.
What payment methods do you accept?
We accept cash and online payments through bank transfers at the time of service completion.
Bompani Customer Care
Can I get an estimate over the phone before booking?
We can provide a general estimate based on common symptoms. However, an accurate quote can only be given after a technician's on-site diagnosis.
What are your working hours?
Our repair center and service operations typically run from 06:00 AM to 11:00 PM, 7 days a week. Emergency services may be available outside these hours for an additional fee.
How do I provide feedback or file a complaint about my service experience?
Your satisfaction is our priority. Please contact our customer care manager directly via phone or email, which can be found on our "Contact" page. We are committed to resolving any concerns promptly.
My appliance is still under the manufacturer's warranty. Can you service it?
For in-warranty repairs, please contact the retailer's number on your invoice with your proof of purchase. We are authorized to perform post-warranty services only, subject to the terms and conditions of our company's policy.